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We are always interested in welcoming good agents who are interested in joining our scheme. Please read below for details of our registration scheme.

 

UPDATE FOR AGENTS

We are aware that a number of you have already experienced some problems since we launched our new Housing Database on Tuesday 11th April 2017. We are working with our developers to resolve these technical issues as a priority.

The University is closed from 5pm on Wednesday 12th April until Wednesday 19th April at 10am. If you should experience problems during this period, please email us with a brief description and we will respond to you as soon as possible once the University re-opens.

We are very sorry that this situation has arisen and apologise for the inconvenience it has/will cause some of you. We will ensure that all outstanding issues are fully rectified and are confident that this will be done well in time for our Housing Fair on 5th May 2017 in order that all available accommodation is marketed to our students from that date.

Our partnership with you is very important to us and we thank you for your patience whilst these problems are resolved.

 

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Requirements

We ask that all agents interested in registering with us meet certain criteria before joining, and that they maintain an acceptable level of professional conduct during their registration.

As of 1st October 2014, all companies engaging in lettings and/or property management work have been required to be a member of one of the three government approved property redress schemes. As a pre-requisite of joining, we ask that agents are registered with at least one of the following schemes: ARLA, NALS, TPO, RICS. We realise that there are some schemes which are not named here; we have investigated all of the available schemes and have made the decision to favour schemes that have adequate complaints procedures, as well as a code of practice for members. We will continue to monitor the other schemes for changes, and will reconsider adding them to our list of approved schemes periodically.

Code of Good Practice

All letting agents that register with the University of London Housing Services (ULHS) must agree to abide by the Code of Good Practice. The Code's aim is to ensure that disputes between agents and Tenants are minimised and compliance with it offers benefits for both parties. It incorporates agents' legal obligations as well as clauses which encourage good practice and management from agents.

Students prioritise ULHS registered agents because of their compliance with our code of Good Practice. They take further confidence from the fact that we will always investigate if we get a report from a student that one of our agents is in breach of the Code. Non-compliance with the code can lead to a agents's suspension from our Registration scheme.

Prices

Your registration will not go live until we have received payment, and will contact you directly to confirm registration. Your registration will last for one year, and we will contact you shortly before your annual subscription is due to expire.

Prices can be found in the table below.

  BASIC STANDARD PREMIUM
Listing on Our Website Yes Yes Yes
Unlimited property uploads No Yes Yes
Invite to Housing Fair *¹ No Yes Yes
Use of our logo in marketing materials No Yes Yes
Properties uploaded with autofeed No No Yes
Premium logo on search results No No Yes
Leaflets in our office No No Yes
'Like' on Facebook No No Yes
Pricing Basic Standard Premium
1-4 Offices £150 £500 *² *³ £600 *² *³
5-10 Offices £300 £850 £1,000
10+ Offices £POA £POA £POA
*¹ - at an additional cost, TBC  
*² 25% discount off Standard/Premium memberships for agencies with one office
*³ 10% discount off Standard/Premium memberships for agencies with two offices

Payment is accepted by credit/debit card, cheque and BACS. Should you wish to pay by BACS/cheque, we will supply you with an invoice, which can take up to two weeks to be issued for new customers. The quickest method of payment is card, although we cannot issue invoices for card payments.